Delivery Policy
At Elegance Ltd, we are committed to delivering your orders in a timely and efficient manner. Please review our delivery policy below to understand how we process and ship your orders.
1. Delivery Areas
We currently deliver across Bangladesh. If your location is not covered by our delivery network, we will inform you promptly after order placement.
2. Delivery Timeframe
Orders are typically processed within 1–2 business days.
Delivery time varies depending on your location, but standard delivery takes approximately 2–5 business days from the date of dispatch.
During peak seasons, delivery may take a little longer than usual.
3. Delivery Charges
Delivery charges will be calculated at checkout based on the delivery location and order size.
Free delivery may be available for orders above a certain amount (if applicable).
4. Order Confirmation & Tracking
Once your order is confirmed, you will receive an order confirmation via email or SMS.
After dispatch, we will provide you with tracking details, if available.
5. Delays in Delivery
Delays may occur due to unforeseen circumstances such as weather, strikes, or delivery partner issues.
If a delay occurs, we will notify you and work to resolve it as soon as possible.
6. Failed Deliveries
If the delivery attempt fails due to incorrect information or the unavailability of the recipient, our team will attempt to contact you.
Re-delivery may be arranged, and additional charges may apply.
7. Damaged or Missing Items
If your package arrives damaged or an item is missing, please contact us within 24 hours of receiving your order.
We will investigate and take appropriate action.
8. Contact Us
For any queries regarding delivery, feel free to contact our support team:
Elegance Ltd