Customer Support Policy
At Elegance Ltd, customer satisfaction is our top priority. Our dedicated customer support team is here to assist you with any inquiries, issues, or feedback related to our products or services.
1. Support Availability
Our customer support team is available:
Days: Saturday to Thursday
Hours: 10:00 AM – 6:00 PM (BST)
Closed on: Fridays and public holidays
2. Contact Methods
You can reach us through the following channels:
Email: [insert support email]
Phone: [insert support phone number]
Live Chat: Available on our website during working hours
Social Media: Message us via Facebook or Instagram
3. Response Time
Email & Contact Forms: We aim to respond within 24–48 hours.
Phone & Chat: Instant assistance during business hours.
During peak times or holidays, response time may be slightly longer.
4. Types of Support We Provide
Our support team can help with:
Order status and delivery tracking
Product inquiries
Payment issues
Return and refund assistance
Technical or website-related issues
Feedback and complaints
5. Complaint Handling
We take complaints seriously. If you’re unhappy with our service or product, please contact us.
We aim to resolve all complaints within 3 business days.
If needed, issues will be escalated to higher management for prompt resolution.
6. Customer Responsibility
To help us assist you better, please:
Provide accurate order or account information
Describe your issue clearly and completely
Keep your order confirmation and receipts for reference
7. Continuous Improvement
Your feedback helps us grow. We regularly review support interactions to improve our service quality. Feel free to share your experience with us.
Contact Us
For any support-related issues, reach out to:
Elegance Ltd